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AI-Assisted Analysis

The AI Assistant is part of the Support System used for analyzing operational issues. It allows support agents to select existing tickets, send their context to the AI engine, and receive an automatically generated MindMap representing the root causes, actions, and recommendations extracted from the selected ticket data. The mindmap is generated based on ticket data and helps provide a structured view of a task to by solved —especially useful during troubleshooting, RCA (Root Cause Analysis) or problem investigations. This guide helps new users quickly learn how to select tickets, send them to AI, and view a generated mind map.

Purpose of the Solution:

  • Improve investigation and analysis efficiency

  • Visualize complex issues through an AI-generated mind map

  • Support faster decision-making by identifying root causes and recommended actions

  • Provide a consistent format for documenting recurring system problems

  • Help cross-team communication (support, development, warehouse ops, etc.)

User UI

1. Action Buttons

SAVE DATA

Stores the current mindmap with metadata (ticket IDs, analysis time, AI version, etc.).

PROPERTIES

Opens a panel showing:

  • map layout template settings 

CLEAR MAP

Removes the current mindmap from the canvas and resets the UI.

ASSISTANT AI

Triggers the AI request using selected tickets.

2. Ticket Selection Panel

Users can browse available tickets related to operational or integration issues. Selected tickets serve as input data for the AI request.

  • Multi-selection supported

  • Used as the context for the AI query

  • Only selected tickets participate in the analysis

3. MindMap Canvas

The center of the page contains a mind map visualizer that displays:

  • Root problem node

  • Diagnostic steps

  • Identified failure points

  • Recommended fixes

  • Monitoring and alerting suggestions

  • Idempotency and export logic improvements

  • Warehouse-handling recommendations

The map is dynamically generated from the AI response and automatically formatted into hierarchical nodes.

Example MindMap Generated by AI

Nodes typically represent:

  • Diagnostics

    • Review logs

    • Validate ‘exported’ flag state

    • Verify warehouse API responses

  • Fixes

    • Implement idempotency keys

    • Improve ACK flow

    • Enhance retry logic

  • Warehouse Handling

    • Prevent duplicate pick tasks

    • Add duplicate order checks

  • Monitoring

    • Alerts for failed exports

    • Dashboard for export health

Intended Use Cases

  • Support engineers diagnosing integration problems

  • Developers performing RCA on repeated export failures

  • Technical analysts documenting systemic issues

  • Managers reviewing system stability trends

Benefits

  • Reduces manual analysis time

  • Standardizes RCA documentation

  • Provides visual, hierarchical clarity

  • Helps prevent recurring issues

  • Improves collaborative troubleshooting

⭐ Quick Start Guide

1. Open the MindMap Page

Navigate to the MindMap page in the Support System. You will see:

  • Action buttons (Save Data, Properties, Clear Map, Assistant AI)

  • A mind map canvas

2. Select Tickets for AI Analysis

  1. Click the AI button. This will open a form with AI call parameters.
  2. Browse the list of tickets.
  3. Click on each ticket you want to include in the analysis.

  4. Selected tickets will be highlighted.

Tip:
Use multiple tickets if they describe the same issue or recurring symptoms.
The AI will combine them for a deeper analysis.

3. Send Selected Tickets to AI

  1. Click Assistant AI.

  2. The system prepares a request from the selected tickets.

  3. The AI processes the data and creates a structured mind map.

This may take a few seconds.

4. View the MindMap

Once the AI response is ready, the mind map will appear on the canvas.

The map shows:

  • The root cause

  • Steps to investigate

  • Recommended fixes

  • Monitoring ideas

  • Warehouse or export-related insights (if applicable)

You can:

  • Move nodes

  • Expand/collapse branches

  • Explore the AI’s reasoning

5. Save the MindMap

Use the action buttons at the top:

  • SAVE DATA
    Store the mind map for later use.

  • CLEAR MAP
    Remove the current mindmap and start again.

6. Run AI Again (Optional)

If the output is not what you expected:

  • Select different tickets

  • Add or remove details

  • Run Assistant AI again to update the map

🎯 You’re ready!

You now know how to:

  • Select tickets

  • Run an AI request

  • Read the mindmap

  • Save